Returns & Exchanges
At Kica Active, we want to ensure you are completely satisfied with your high-performance gear. If your purchase doesn't meet your expectations, you can return or exchange eligible items within 15 days of delivery.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Place the unworn, unwashed apparel with original tags still attached into the original shipping bag or a secure envelope.
Schedule a Pickup
Once your request is approved, our courier partner will arrive at your doorstep within 24-48 hours to collect the return parcel.
Quality Check and Refund
After our warehouse team inspects the garment for quality standards, your refund or exchange will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing